đź“Ś Return, Refund & Warranty Policy
At Saymiox.com, we want our customers to have a smooth shopping experience. This policy explains our rules for returns, refunds, and warranty claims.
🔹 Return & Refund Policy
1. When Customers Pay Return Shipping
- If a customer wishes to return a product for personal reasons (e.g., no longer needed, ordered by mistake, etc.), and the product is not damaged or not incorrect,
→ The customer will be responsible for paying return shipping and handling charges.
2. When Saymiox.com Pays Return Shipping
- If the product delivered is damaged, defective, or incorrect,
→ Saymiox.com will cover the shipping cost, and the customer will receive a full refund or replacement.
3. Refund Process
- Refunds will be processed after the returned product is received and inspected.
- Refunds are made to the original payment method within 7–10 working days.
🔹 Warranty Policy
Some products sold on Saymiox.com come with a warranty. Please check the product page for warranty availability before purchase.
1. Warranty Claim Process
To claim warranty, customers must email support@saymiox.com with:
- Clear images of the product showing the issue.
- A copy of the original invoice.
- A photo of the original product box (manufacturer’s box in which the product was supplied).
⚠️ Customers must keep the invoice and original product box safely until the warranty period ends.
2. Warranty Terms
- Warranty is valid only for products that mention warranty on their product page.
- Warranty is applicable for one-time replacement only during the warranty period.
- Replacement will be for the same product or a similar product (if the original is unavailable).
3. Exclusions (Not Covered by Warranty)
- Physical damage to the product.
- Damage due to mishandling, improper installation, modifications, or human error.
- Missing original product box or invoice.
- Warranty claims made after the warranty period has expired.
4. Shipping for Warranty Claims
- Customers must ship the defective product to the service address (details will be shared during the claim process).
- If the claim is valid, Saymiox.com will cover replacement shipping.
- If the claim is invalid, shipping costs will be borne by the customer.
đź“© For returns, refunds, or warranty claims, please contact us at support@saymiox.com.